Refund and Returns Policy

At VaporNex, customer satisfaction is a priority. If you’re not completely satisfied, review our Refund and Returns Policy below.

1. Return Eligibility

    • Returns accepted within 30 days of delivery.
    • Items must be unused, in original packaging, and in resellable condition.
    • Final sale and clearance items are non-returnable.

2. Refund Process

    • To start a return, email contact@vapornex.com with your order number and reason.
    • Upon approval, return instructions will be provided.
    • Refunds process within 7-10 business days after receipt.
    • Refunds go to the original payment method.

3. Exchanges

    • Exchanges offered for defective/incorrect items within 7 days.
    • Replacement ships after the original is received and inspected.

4. Return Shipping Costs

    • Customers cover return shipping unless the item is defective/incorrect.
    • We recommend trackable shipping, as lost returns are not our responsibility.

5. Damaged or Defective Items

    • Report damages immediately with photos of the item and packaging.
    • We will arrange a replacement or refund.

6. Contact Us

For return-related inquiries, reach us at:

    • Address: 1609 Chapote St, Rio Grande City, TX 78582, USA
    • Phone: (740) 245-7367
    • Email: contact@vapornex.com